Return Policy

We’re only happy when you’re happy. So if you’re not fully satisfied with your product, let us know. Send an email to info@thecuratorltd.com with your proof of purchase including order number and we’ll do what we can to help.

RETURNS
Items purchased from theCURATOR Ltd. can be returned or exchanged within 14 days after you receive your order.

NON-REFUNDABLE ITEMS
Items marked as SALE are not eligible for refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as received, and in original packaging. Returned items that are damaged or used may not be accepted for refund or exchange at the discretion of theCURATOR Ltd.

Original shipping fees are non-refundable. Customer is responsible for return shipping charges. A refund will be issued back to the original method of payment or as store credit.

REFUND PROCESS
Once your return is received and inspected, we will send you an email to let you know we’ve received your item and will then notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to the original method of payment within 14 business days.